Has Anyone Seen My SMEs?
When working with subject matter experts (SME), you must keep them involved and engaged in every step of the e-learning process. Here are some tips to accomplish this goal.
Lay the foundation
Introducing e-learning to the SME lays the foundation of a successful collaboration. E-learning is still new to many people and many misconceptions exist. Someone not exposed to quality e-learning may think it will be a page turner, which is not good e-learning. Explain what e-learning is, when it is appropriate, and its capabilities. Suggest they look at courses already available. This will provide some reference to what they may expect in a course.
Introduce their role in the process
Inform SMEs of your expectations of them, allowing them to schedule their time and prepare for the tasks ahead. They will not just hand over some form of subject matter and that’s that. They will help identify training needs, learning objectives, etc. Also explain other expectations you have of them as it relates to the different phases of the course’s creation (proofing prototypes, drafts, clarifying subject matter, etc.).
Ask the right questions (Analysis)
Never assume the SME knows the training need. A needs analysis is very important. Reality is that needs analyses are often informally conducted. If a needs analysis has not been conducted by you or anyone else then it will be your job to identify the training need. And your SME will be your first resource.
Share the plan (Design)
Unless your SME has worked with an instructional designer before, a training design plan will be new to them. So, prepare them on how to interpret it and make sure you explain the difference between terminal objectives and enabling objectives. Once you and your SME have identified the appropriate objectives and agree to the design, get their approval. Remember, write your design plan to a non-training audience. You do not want to confuse them with a lot of training jargon.
Put them to work (Development)
Keep your SME updated during the development stage. Development takes a significant amount of time and they may wonder, “Whatever happened to that e-learning designer?” Do not let SMEs forget about the project while you are busy creating it. Let them know of your progress. If possible upload what is available so far and call it a prototype. And get their feedback.
Provide detailed instructions for reviewing drafts. I also provide a checklist. They should not think they are to look at grammar or content only. Be sure they also look at the flow of the course, accuracy of questions, usability, and identify any technical problems. Also request SMEs to provide names of anyone else familiar with the subject well enough to provide useful feedback.
Market the course (Implementation)
You may release the course on your learning management system, but there is more to implementation. It must be marketed. Participation requires strong communication efforts and buy-in from supervisers. Have your SME help communicate the importance of the course. SMEs can help promote the course via e-mails, intranet announcements, employee newsletters, presentations, etc.
Is it effective? (Evaluation)
SMEs are subject matter experts because they apply the knowledge the course will teach, or work closely in some form with those applying it. Thus, they have an inside view of seeing the knowledge or skills applied and have a relationship with those applying it. This will be helpful in connecting you to the people that will provide evaluation data. SMEs can also support the process by selling the importance of working with you in evaluating the course.
In the end, effective collaboration with your SMEs will compliment your project. The key to this collaboration is keeping your SMEs informed, invested, and involved throughout the process. And always give them appropriate credit and a big thank you.
For a more in depth exploration of this topic, go to the article I published in 2006 on e-LearningGuru, Working With Your SMEs.
Adding Pizzazz to e-Learning Videos
I am currently working on adding short videos into a web based training course. These are approximately 2 minute videos of the subject matter experts (SMEs) who are extrapolating on the content at hand. The SMEs did a wonderful job, but…a little extra “pizzazz” would increase attention.
So here’s what I did…
I imported each video into Flash and added layers above the video. In these layers I added text that emphasized key information in their presentation. Where graphics, charts, and screenshots helped, I add those too. I was very careful not to distract the learner away from the presenter, but rather highlight their message. It is also important not to obscure the presenter. In my case, I left some room above and to the sides when taking the video. This allowed me the space to have the text and images tween in and out of the canvas.
In one particular case, the SME was discussing a scenario that involved a series of numbers and calculations. By showing, and labeling, the calculations next to the SME, along with numerous animated arrows, it allows the learner much more visualization of the scenario.
The course is still in the works, but I have shown the videos to a small group and they have been received very well. I have shown these to the SMEs too, who liked them. FYI: Always show videos to SMEs early on. It is better to find out they are not happy with the results and re-shoot the video, than invest a lot of time into it something you may not use.
